FAQ

1. How do I contact support?

To contact support, First of all you can simply write to us via support@cryptalks.app. In addition you can swipe right in the application and you will see a variety of settings, one of which is “support”. Click on it and from there you can email us. We are always happy to hear from our users. That's why we encourage you to write to us about any topic that can improve your CrypTalk experience.

2. Is there a limit on the members of a group?

We are happy with any group that opens in our application, but we believe that with each group being built there is also responsibility. We don't have any member number limits. Still, we highly recommend that you check and review all of your group members to make sure there are no scammers among them who can abuse the group you manage.

3. Why do we need a social platform just for crypto?

We believe that a community is always a good thing, particularly in the crypto field, which while still in its early stages will continue to grow and develop. The existence of a community of people who want to collaborate and establish fair trade is especially important in the world of cryptocurrencies. It was therefore important for us to build a platform for the benefit of decent people who want to feel safe within the world of cryptocurrencies.

4. What differentiates Cryptalk from other social platforms like Telegram, Facebook and Twitter

First of all CrypTalks is the only application which is dedicated to the world of blockchain and crypto, and which was set up primarily to serve its fans. In this sense, CrypTalks is committed to providing access to this complex, exciting world, and all of its users,, by means of targeted content, relevant crypto deals and of course news and updates. The big blockchain companies and the relevant news portals are invited to build their own group within CrypTalks and spread their unique message. But, the main difference is that CrypTalks has dedicated itself to maintaining legitimate and free trade among users of the app. Users need to know that in order to trade through us, they are committed to revealing their identity.

5. How secure is my data?

CrypTalks is in full compliance with the General Data Protection Regulation (GDPR). The GDPR is a European Union (EU) law that strengthens and unifies data protection for individuals within the EU while also covering the export of personal data outside the EU. In addition to stating that the user is the rightful owner of their data and must provide their consent for its use, the GDPR rigorously protects personally identifiable information, addressing the many ways in which data is stored, collected and transferred. In addition, CrypTalks does everything in its power to protect the information uploaded to servers through the use of advanced, technological safeguards.

6. How can I trust the partners I trade with on the platform?

We do everything in our power to protect our users from fraudsters, however we advise them to exercise extra caution before they decide to trade with another user. We recommended that you go to the screen of the user with whom you want to trade, and click the arrow next to their name. Then, you should select the "Trader's Score" category and check for the following: First check that the user has approved his/her Facebook and LinkedIn accounts, and then check that the accounts are parallel and reliable. You may also want to check that the user you want to trade with has approved their phone and their email account with us. Yet, the most important of all must be the KYC factor. Know Your Customer is the process of a business verifying the identity of its clients and assessing the potential risks of illegal intentions with regards to the business relationship. At CrypTalks we ask the users who wish to trade with each other to fill out the KYC form. That means they have submitted to our system their ID, and proof of resistance and have agreed to our AML agreement. We recommend not to trade if all of these details are not filled out.

7. How do I open a group?

Simply click on the dropdown menu near your avatar on your personal page. There you will find the ‘Create Group’ button which lets you open a group. When creating a group you should choose a Group Motto - a catchy phrase that will define your group’s agenda clearly. In addition, you can add an eye-catching picture that will keep your group in the memory of your followers. It is important for us to suggest that you first plan what your group's goal is, what message you want to express in the group, and who your target audience is. If you need our help, we will be happy to assist.

8. How do I join an existing group?

Go to the search screen. At the top, you will see all of the most popular posts, users and groups. You can click on each one and choose those which look attractive to you. The groups are usually not using portraits, as opposed to individual users, so on the groups page go near the group’s avatar and simply click on the “Follow” button. That’s it. From then on, every time that this group posts you will be able to see it on the group tab on your feed. Please note that there are also private groups for which registration is subject to the approval of the admin.

9. How do I follow another CrypTalkser?

Simply go to his/her page and near the avatar you will find the “Follow me” button. Click it and from then on, every post that user publishes will be visible to you on your news feed page (the home page). Please note that only if you follow a certain post will it appear on your private page.

10. How do I unfollow another CrypTalkser?

Simply go to his/her page click on dropdown menu near their avatar and there you will find the “Unfollow” button.

11. How do I delete a post of mine?

Simply click and hold on the post which you want to delete, and click “Delete” in the pop-up window that appears.

12. Does CrypTalks just cover cryptocurrency, or also cover the blockchain industry in general?

CrypTalks is the home of the entire blockchain community whatever the member’s focus may be. Our main goal is to bring together all the believers in this amazing industry and help them flourish. This is the place to share your views on the blockchain world. To share the new developments of your blockchain company. To tell the world about your new idea. And also trade safely. We are in favor of contributing positively, bringing honesty and integrity to the industry and preventing fraud. CrypTalks is the voice of the blockchain revolution.

13. Do I need to pay any fees for using CrypTalks?

Currently, all negotiations and transactions between the CrypTalks users are conducted privately and without our intervention, so there is no payment. In the future, we plan to come up with a new version that will allow you to make transactions using the services of CrypTalks as a trustee. When this happens, a small fee will be charged. We pride ourselves on the confidence and peace of mind that we give to our users in their trading.

14. Can I access CrypTalks via the web, without downloading the app?

Yes

15. How can I privately message another user?

Go to the user with whom you want to chat. Then, click on the dropdown menu near the user’s avatar and select “Chat”. Please note that if this is the first time you chat with the user you will have to click “Ask to chat” and only once they approve the chat, will it be possible. We recommend that you contact another CrypTalks user only after you have confirmed that you can trust them. That's why we do not allow direct access to chat. Access will only be possible if you have already traded with the user or they have approved the chat with you.

16. How do I post a `Talk`?

A “Talk” post is similar to a tweet and it shares your personal opinion with the Blockchain and the crypto world. To post a Talk, access your main news feed, where you can see a red button with a white plus symbol inside (on the desktop version use the upper posting box). Simply click on it and a pop-up will appear enabling you to create the “Talk” post. In any “Talk” post you can add Location, Date&Time, Share a link, and add a product you’d like to sell in exchange for Bitcoin or other cryptocurrencies.

17. What differentiates CrypTalks from other social platforms like Telegram, Facebook and Twitter

First of all CrypTalks is the only application which is dedicated to the world of blockchain and crypto, and which was set up primarily to serve its fans. In this sense, CrypTalks is committed to providing access to this complex, exciting world, and all of its users, by means of targeted content, relevant crypto deals and of course news and updates. The big blockchain companies and the relevant news portals are invited to build their own group within CrypTalks and spread their unique message. But, the main difference is that CrypTalks has dedicated itself to maintaining legitimate and free trade among users of the app. Users need to know that in order to trade through us, they are committed to revealing their identity. And we are committed to keep the CrypTalks free from scammers who want to take advantage of honest people.

18. How can I trust the partners I trade with on the CrypTalks platform?

We do everything in our power to protect our users from fraudsters, however we advise them to exercise extra caution before they decide to trade with another user. We recommend that you go to the screen of the user with whom you want to trade, by clicking on their profile picture. Then, you should select the "Profile" category on the bottom of the screen and check for the following: First check that the user has approved his/her Facebook and LinkedIn accounts, and then check that the accounts are parallel and reliable. You may also want to check that the user you want to trade with has approved their phone and their email account with us. If the user is fully identified, then the I AM WHO I SAY I AM badge will appear. Yet, the most important of all must be the KYC factor. Know Your Customer is the process of a business verifying the identity of its clients and assessing the potential risks of illegal intentions with regards to the business relationship. At CrypTalks we ask the users who wish to trade with each other to fill out the KYC form. That means they have submitted to our system their ID, and proof of resistance and have agreed to our AML agreement. We recommend not to trade if all of these details are not filled out.

19. How do I follow another CrypTalker?

Simply go to his/her page and near the avatar you will find the “Follow me” button. Click it and from then on, every post that user publishes will be visible to you on your news feed page (the home page).

20. How do I unfollow another CrypTalker?

Simply go to his/her page, click on the dropdown menu near their avatar and there you will find the “Unfollow” button.

21. How do I delete a post of mine?

On the web simply click on the 3 dots on the upper right side of the post which you want to delete, and click “Delete” in the pop-up window that appears. On the mobile app simply click on the post which you want to delete and inside that post click on the 3 dots on the upper right side of the post. Then click “Delete” in the pop-up window that appears.

22. Can I access CrypTalk via the web, without downloading the app?

Most certainly. We have a great web version to our platform. We recommend checking it out. Simply go to https://web.cryptalks.app/feed and Log In with your username and password.

23. Where can I view my chat history?

On the lower tab bar you can see an envelope icon. Simply click on it and you will see all your chat history.

24. Can I adjust my privacy settings? If so, how?

Simply swipe your screen to the right. There you will see all kinds of settings. Click on” Profile details” and there you can adjust your private settings.

25. Can I adjust my notifications settings? If so, how?

Simply swipe your screen to the right. There you will see all kinds of settings. Click on ‘Notifications’ and select which notifications you’d like to receive. We suggest that if you are using CrypTalks to make profits on daily trading you had better turn on all notifications.

26. If I find out that a user is cheating, how can I complain about him/her?

We are aware that this industry still includes many people who try to exploit others’ lack of understanding. That's why we are very strict with any user who is suspected of cheating. There are several ways to file a complaint. The easiest, is to simply write a detailed email to our support. You can also access the user's personal page and click on the three dots to the right of the screen. Simply click the Report button and file a complaint. We assure you that every complaint will be examined with a magnifying glass.

27. Do I have to add a picture to any post I wish to post?

We want to create a fun atmosphere around the block world, so we want to encourage our users to upload photos to create a rich experience right next to their posts. We believe the images offer added value to posts and give our users another way to express their opinions in a more experiential way. Users do not have to add an image, so we've added a system that automatically adds photos to a post in case the user does not add for themselves. Still we recommend adding your own selection of images.

28. How does the Cryptalks payment system work?

In the CrypTalks platform, there are 2 paths of receiving payments. The main one is peer to peer. From the client’s wallet to the business wallet. No middle man or any 3rd party involved. The client can review the price in the cryptocurrency that the business asks the payment to be and then to pay directly to the business wallet. You, as a business owner, receive the payment immediately as the client has sent you in the crypto you’ve asked it to be. Whether it is in Cardano, Polkadot, or Ethereum. The business is responsible for writing the correct wallet according to the cryptocurrency it asks for as payment. The second payment method is via the Coinify system. The Coinify company offers a safe and secured Crypto to Fiat payment system. Every business that wishes to receive payments through Coinify simply opens up an account on their platform and then connects it with their account on CrypTalks. Note that the payments are according to the Coinify terms and conditions.

29. Can I receive only Bitcoin as payment or other crypto as well?

The world of crypto currencies is evolving rapidly and we are doing everything we can to stay up to date with it. Therefore we enable our users to receive any cryptocurrency they would like from the top 10 most leading coins, as long as it is received through a public address only.