1. How do I contact support?

To contact support, swipe right in the application and you will see a variety of settings, one of which is “support”. Click on it and from there you can email us. We are always happy to hear from our users. That's why we encourage you to write to us about any topic that can improve your CrypTalks experience.

2. How do I post a Shout?

A “Shout” post is similar to a tweet and it shares your personal opinion with the Blockchain world. To post a Shout, access your main news feed, where you can see a red button with a white plus symbol inside. Simply click on it and then you will see three buttons enabling you to create different types of posts. Select the “Post a Shout” option.

3. How do I post a signal?

On your main news feed you can see a red button with a white plus symbol inside, giving you the opportunity to create different types of posts. Simply click on it and then choose the “Post Signals” button from the three options available . On the Post Signals screen you can choose Long or Short. Choose the following - Base currency and Quote currency (example BTC/USD) , Entry Price and Take Profit and Stop Loss. In addition you can add an analysis graph as a picture file, to explain your signal.

4. How do I offer a currency trade?

First, it is important for us to emphasize that before every transaction you decide to make, you must carefully check every user with whom you wish to trade. To avoid fraud we require you to fill out a Know Your Customer compliance document (KYC). More on this subject can be read in question 7. On your main news feed you can see a red button with a white plus symbol inside, giving you the opportunity to create different types of posts. Simply click on it and then choose the “Trade Coins” button from the three available options. Inside the “Trade Coins” screen you can choose Buy or Sell. Next to the word ‘Crypto’ choose the coin/token you’d like to buy or sell, and the amount you wish to trade. Next to the word ‘For’ choose what currency you’d like to receive in return and the amount. Next to the word "percentages", the relative percentages will be attached to your asking price. For example, if you wrote a price in dollars that is 3% higher than the market price, the number 3 will appear next to the word percent. You can also update the percentages and the price will change accordingly. Finally, you can request your payment method from a choice of cash, credit or bank transfer.

5. Is there a limit on the members of a group?

We are happy with any group that opens in our application, but we believe that with each group being built there is also responsibility. We don't have any member number limits. Still, we highly recommend that you check and review allof your group members to make sure there are no scammers among them who can abuse the group you manage.

6. Why do we need a social platform just for crypto?

We believe that a community is always a good thing, particularly in the crypto field, which while still in its early stages will continue to grow and develop. The existence of a community of people who want to collaborate and establish fair trade is especially important in the world of cryptocurrencies.

7. What differentiates Cryptalk from other social platforms like Telegram, Facebook and Twitter

First of all CrypTalks is the only application which is dedicated to the world of blockchain and crypto, and which was set up primarily to serve its fans. In this sense, CrypTalks is committed to providing access to this complex, exciting world, and all of its users,, by means of targeted content, relevant crypto deals and of course news and updates. The big blockchain companies and the relevant news portals are invited to build their own group within CrypTalks and spread their unique message. But, the main difference is that CrypTalks has dedicated itself to maintaining legitimate and free trade among users of the app. Users need to know that in order to trade through us, they are committed to revealing their identity.

8. How secure is my data?

CrypTalks is in full compliance with the General Data Protection Regulation (GDPR). The GDPR is a European Union (EU) law that strengthens and unifies data protection for individuals within the EU while also covering the export of personal data outside the EU. In addition to stating that the user is the rightful owner of their data and must provide their consent for its use, the GDPR rigorously protects personally identifiable information, addressing the many ways in which data is stored, collected and transferred. In addition, CrypTalks does everything in its power to protect the information uploaded to servers through the use of advanced, technological safeguards.

9. How can I trust the partners I trade with on the platform?

We do everything in our power to protect our users from fraudsters, however we advise them to exercise extra caution before they decide to trade with another user. We recommended that you go to the screen of the user with whom you want to trade, and click the arrow next to their name. Then, you should select the "Trader's Score" category and check for the following: First check that the user has approved his/her Facebook and LinkedIn accounts, and then check that the accounts are parallel and reliable. You may also want to check that the user you want to trade with has approved their phone and their email account with us. Yet, the most important of all must be the KYC factor. Know Your Customer is the process of a business verifying the identity of its clients and assessing the potential risks of illegal intentions with regards to the business relationship. At CrypTalks we ask the users who wish to trade with each other to fill out the KYC form. That means they have submitted to our system their ID, and proof of resistance and have agreed to our AML agreement. We recommend not to trade if all of these details are not filled out.

10. How do I open a group?

Simply click on the dropdown menu near your avatar on your personal page. There you will find the ‘Create Group’ button which lets you open a group. When creating a group you should choose a Group Motto - acatchy phrase that will define your group’s agenda clearly. In addition, you can add an eye-catching picture that will keep your group in the memory of your followers. It is important for us to suggest that you first plan what your group's goal is, whatmessage you want to express in the group, and who your target audience is. If you need our help, we will be happy to assist.

11. How do I join an existing group?

Go to the search screen. At the top, you will see all of the most popular posts, users and groups. You can click on each one and choose those which look attractive to you. The groups are usually not using portraits, as opposed to individual users, so on the groups page go near the group’s avatar and simply click on the “follow us” button. That’s it. From then on, every time that this group posts you will be able to see it on the group tab.

12. How do I follow another CrypTalkser?

Simply go to his/her page and near the avatar you will find the “Follow me” button. Click it and from then on, every post that user publishes will be visible to you on your news feed page (the home page). Please note that only if you follow a certain post will it appear on your private page.

13. How do I unfollow another CrypTalkser?

Simply go to his/her page click on dropdown menu near their avatar and there you will find the “Unfollow” button.

14. How do I unfollow another CrypTalkser?

Simply go to his/her page click on dropdown menu near their avatar and there you will find the “Unfollow” button.

15. How do I delete a post of mine?

Simply click and hold on the post which you want to delete, and click “Delete” in the pop-up window that appears.

16. How do I delete a post of mine?

Simply click and hold on the post which you want to delete, and click “Delete” in the pop-up window that appears.

17. Does CrypTalks just cover cryptocurrency, or also cover the blockchain industry in general?

CrypTalks is the home of the entrire blockchain community whatever the member’s focus may be. Our main goal is to bring together all the believers in this amazing industry and help them flourish. This is the place to share your views on the blockchain world To share the new developments of your blockchain company. To tell the world about your new idea. And also trade safely. We are in favor of contributing positively, bringing honesty and integrity to the industry and preventing fraud. CrypTalks is the voice of the blockchain revolution.

18. Do I need to pay any fees for using CrypTalks?

Currently, all negotiations and transactions between CrypTalks users are conducted privately and without our intervention, so there is no payment. In the future, we plan to come up with a new version that will allow you to make transactions using the services of CrypTalks as a trustee. When this happens, a small fee will be charged. We pride ourselves on the confidence and peace of mind that we give to our users in their trading.

19. Can I access CrypTalks via the web, without downloading the app?

Yes

20. How can I privately message another user?

Go to the user with whom you want to chat. Then, click on the dropdown menu near the user’s avatar and select “Chat”. Please note that if this is the first time you chat with the user you will have to click “Ask to chat” and only once they approve the chat, will it be possible. We recommend that you contact another CrypTalks user only after you have confirmed that you can trust them. That's why we do not allow direct access to chat. Access will only be possible if you have already traded with the user or they have approved the chat with you.